GENERAL TERMS AND CONDITIONS OF BUSINESS AND PURCHASE

Ljetopis Co. d.o.o.

Last updated: [enter date]

1. General Provisions

These General Terms and Conditions of Business and Purchase govern the rights and obligations between:

  • Ljetopis Co. d.o.o. (hereinafter: the “Seller”)
    and
  • the user/customer (hereinafter: the “Customer”)

in connection with the purchase of products through the website:

http://ljetopis.me/

Seller Information:

Ljetopis Co. d.o.o.
Kralja Nikole No. 4, 81000 Podgorica
TIN: 03782743
VAT: 30/31-29367-6
Telephone: +382 20 634 840
Email: [email protected]

By making a purchase through the website, the Customer confirms that they have read and accept these Terms and Conditions.

2. Definitions

  • Customer – a natural or legal person making a purchase
  • Consumer – a natural person who purchases outside their business activity
  • Product – goods available for purchase on the website
  • Order – a Customer’s request to purchase a product
  • Distance Contract – a contract concluded via the internet

3. Conclusion of the contract

The contract between the Customer and the Seller is deemed concluded when:

  • the Customer places an order
  • the Seller confirms the order (by email or system confirmation)

The Seller reserves the right to reject an order in the event of:

  • incorrect information
  • the product being unavailable
  • suspected misuse

4. Prices and taxes

  • All prices are expressed in euros (EUR)
  • VAT is included in the price
  • The Seller reserves the right to change prices without prior notice
  • The price applicable is the one in effect at the time the order is placed

5. Payment methods

The Customer may pay:

  • by payment card (VISA, MasterCard, Maestro)
  • using other methods available on the website

Payments are processed through secure and certified systems (SSL, PCI-DSS).

6. Payment process

  • after the details are entered, the bank authorises the transaction
  • the funds are reserved in the Customer’s account
  • payment is collected once the order is confirmed

If payment is not completed within 14 days:

  • the order is automatically cancelled
  • the reserved funds are released

7. Delivery

  • delivery is made to the address entered by the Customer
  • the delivery timeframe is indicative and may vary
  • The Seller is not liable for delays caused by third parties (couriers, force majeure)

Delivery costs:

  • may be specified separately
  • or included in the price (if stated)

8. Product Liability

The Seller is responsible for goods that do not conform to the contract, in accordance with the law.

A product conforms to the contract if it:

  • matches its description
  • has the expected properties
  • can be used for its intended purpose

9. Right to Make a Complaint

The Buyer has the right to make a claim if:

  • the product does not work properly
  • the product does not match its description
  • there is physical damage (not caused by the Buyer)

The Buyer is required to:

  • report the problem within a reasonable time
  • provide proof of purchase

10. Right to Unilaterally Terminate the Contract (for individuals)

The Buyer has the right to withdraw from the purchase within 14 days, without giving a reason.

The Buyer's obligations:

  • to notify the Seller
  • to return the product in its original condition

The Buyer is responsible for the cost of returning the goods, unless otherwise agreed.

11. Exceptions to the Right of Withdrawal

The Buyer has no right to withdraw in the case of:

  • products made to order
  • products that have been used or damaged
  • sealed products that have been opened
  • software and digital content

12. Refund

Refunds are made:

  • using the same method as the original payment
  • within the statutory period after receipt of the returned goods

13. Buyer’s Liability

The Buyer is responsible for:

  • the accuracy of the information entered
  • proper use of the product
  • any damage caused by improper use

14. Limitation of Liability

Ljetopis Co. d.o.o. is not liable for:

  • indirect or consequential damage
  • loss of data or profits
  • damage caused by improper use of the product

15. Warranty

If the product is covered by a warranty:

  • The customer will be issued a warranty certificate
  • the warranty terms are defined by the manufacturer or importer

16. Data Protection

The Customer’s personal data is processed in accordance with the Privacy Policy available on the website.

17. Force Majeure

The Seller is not liable for failure to fulfil its obligations in the event of:

  • natural disasters
  • technical failures
  • strikes
  • internet or logistics system outages

18. Dispute Resolution

The parties will attempt to resolve the dispute amicably.

If this is not possible:

  • the court in Podgorica shall have jurisdiction
  • the laws of Montenegro shall apply

19. Final Provisions

Ljetopis Co. d.o.o. reserves the right to amend these Terms at any time.

The current version published on the website shall be binding.